Refund policy

Return & Refund Policy

 

Return Window

 

We offer a 14-day return window for all eligible items purchased directly from VERRE. You must request a return within 14 days of receiving your item.

 

Eligibility Conditions

 

To be eligible for a return, your item must meet the following conditions:

 

For customers in the European Union:

 

Under EU consumer protection law, you have the right to return your order within 14 days of delivery for any reason (the "right of withdrawal"). Your item must be in the same condition that you received it, with reasonable handling permitted to inspect the nature, characteristics, and functioning of the product. All original accessories, packaging, and inserts must be included.

 

For customers outside the European Union:

 

Returns are accepted within 14 days of delivery only if the item is unopened and in its original sealed packaging, unless the return is due to a defect, damage, or incorrect shipment. Once the original packaging has been opened, returns are only accepted for defective, damaged, or incorrect items.

 

For all regions:

 

  • A valid proof of purchase (order number or receipt) is required.
  • Items showing signs of abuse, neglect, or damage beyond normal handling are not eligible for return.

 

Return Shipping Costs

 

Return shipping is the customer's responsibility. The cost of returning the item to our facility must be paid by the customer, unless the return is due to our error (defective, damaged, or incorrect item). Return shipping costs are non-refundable and will be deducted from your refund if a prepaid return label is provided by us.

 

For returns from Europe, a fixed return shipping fee may apply to cover international transit costs.

 

How to Start a Return

 

To start a return, contact us at support@verresports.com with your order number and reason for return.

 

Please note that returns will need to be sent to the following address:

 

Wen Yujie

 

+86 198 2103 2357

 

Room 101-21, Building 5

 

Zhangjiang Microelectronics Port

 

No. 690 Bibo Road

 

Pudong New Area

 

Shanghai 201203

 

CHINA

 

Items sent back to us without first requesting a return will not be accepted.

 

If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package.

 

Damages and Issues

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will cover all return shipping costs and provide a full refund including original shipping charges, or send a replacement at no additional cost.

 

Exceptions / Non-Returnable Items

 

The following items cannot be returned unless defective or incorrectly shipped:

 

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items marked as "Final Sale"
  • Gift cards

 

Exchanges

 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

 

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.

 

If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

For EU customers: Refunds will include the original item price and the original standard shipping cost, as required under EU consumer law.

 

If more than 15 business days have passed since we approved your return and you still haven't received your refund, please contact us at support@verresports.com.